With years of experience in various roles at Homeward Legal, Joshua knows what it takes to provide our customers with the highest quality of service.
Background...
Having graduated from university in September 2014, with a BA Honours degree in Business and Management, Joshua joined Homeward Legal as one of our advisors. Since then, he's progressed through various positions, from Team Leader to Head of Operations, before taking on his current role, responsible for the day to day running of the business as Chief Operating Officer.
Skills...
With such varied experience, coupled with skills developed through his education, Joshua has the ability to develop frontline and background projects, systems and training that help ensure our customers receive the best, and most efficient, service possible.
Joshua's role...
Responsible for all aspects of the business and managing the day to day business - Joshua has full oversight of the customer journey, and the training of Homeward Legal's friendly, expert advisors, Joshua is at the forefront of our customer experience. He also helps to resolve complex customer queries, while working with the all the different teams to constantly improve our services and systems.
Outside the office...
Although he's still a Norfolk boy at heart, Joshua now lives in London - perfect for indulging his love for music, concerts and festivals. A bit of a jet-setter, Joshua travels as much as he can - France, Spain, Italy, Mexico and Thailand are just a few of the destinations ticked off the 'must-visit' list so far - although he's just as happy at home playing computer games when time allows!
Professional qualifications...
Studies include qualifications in Politics, Business, Sociology and English with a BA Hons in Business and Management.