The 5-star review that shows how using Homeward Legal's online conveyancing service is safe as houses

26OCT

The 5-star review that shows how using Homeward Legal's online conveyancing service is safe as houses

Thu 26 Oct 2017 by Frances Traynor

Using Homeward Legal's services to find a specialist solicitor or conveyancer to carry out the essential conveyancing needed to complete a house purchase or sale has never been easier – or safer.

Buying and selling a property can often seem a daunting process. Conveyancing in particular may seem complicated and baffling, but with the Homeward Legal friendly, expert sales team by your side every step of the way, you can rest assured your case will be dealt with promptly and professionally.

Here at Homeward Legal, we pride ourselves on the high quality of service we provide to every client. The more than 400 5-star reviews we have received via Trustpilot is testimony to those high standards. We found that one recent 5-star review from a very satisfied Homeward Legal client answers every question you might have about why you should use Homeward Legal and how efficiently and quickly your conveyancing will be carried out.

Are you ready to get a conveyancing quote?

There is no obligation, and you will see your quote online rather than having to wait for an email or call. We offer a ‘no move, no fee’ guarantee should you instruct through Homeward Legal.

I only want a quote so I can think about things. I don't want a pressured sales pitch

At Homeward Legal, we are confident that the competitive, no-obligation quote you receive is all the sales pitch that is required. Our team will naturally follow up after a quote has been provided but only to provide more detailed information or answer any questions you might have.

Our 5-star reviewer confirms our approach: "Matthew contacted me after I ran an online quote. He was helpful and clear but not pushy…  I felt comfortable asking to leave it for a few weeks and then I chose to go back to them. I wasn't hounded by hundreds of calls/emails. Just one call (possibly two, as I missed one) over the course of a month to check in and see if we had any questions etc."

Will I deal with the same person each time I call?

The sales person you speak to at the start of your Homeward Legal journey remains in the picture as your second point of contact throughout the process, second only to your solicitor or conveyancer. If ever they are not available when you call, either they will call you back at a convenient time or another member of the team will be happy to help.

Our 5-star reviewer sang the praises of the team member they dealt with: "Matthew was very friendly and helpful. It was good to speak to the same person about it and all the people I spoke to were really helpful. I only waited max one minute on hold and Matthew called me straight back when he said he would."

Does it matter if the solicitor I'm assigned isn't close to me?

The short answer to that is no. Every solicitor on Homeward Legal's nationwide panel is regulated by the Law Society through its Solicitor Regulation Authority (SRA) so you can be assured of their professionalism throughout. If you are dealing with a Conveyancer, they are regulated by the CLC. Few transactions now require face-to-face meetings as information is exchanged by email and post.

Our 5-star review states: "As someone who works for a law firm, I know that it really makes very little difference if the solicitors you use are local or not and it wasn't important to us."

I need a solicitor approved by my mortgage lender. Can you guarantee that?

The solicitors on the Homeward Legal panel are also on all the mortgage lender panels across the UK so you can be assured that the firm handling your case can process your transaction from start to finish with no hitches.

Our 5-star reviewer confirms this: "Matthew was able to assure me that he could guarantee he could assign us to a solicitor approved by the mortgage lender we chose. We hadn't yet settled on a mortgage lender and so wanted to instruct ASAP but were worried about finding someone on our lender's panel, so this was helpful."

How can I be sure that my case will be dealt with promptly?

All solicitors and conveyancing firms used by Homeward Legal take a proactive approach to conveyancing and will start the process as soon as they have received instructions to act from you. You will typically receive a call or email within a couple of hours of instruction. Our sales team will act as a point of contact throughout where required.

Our 5-star reviewer was reassured: "Homeward followed up with the details of the instruction and my receipt immediately, and so far, the solicitors we have been put in touch with have been good. The actual conveyancer was out of the office for a week and yet her colleagues progressed our file opening immediately.

"I feel confident that if I do have any problems, I can ask Homeward to assist as they have made it clear they are happy to help with any issues etc."

Can I feel confident instructing directly online?

Homeward Legal offers no-obligation quotes and a no-move, no-fee guarantee so that if for any reason your transaction does not complete, you will not lose a penny.

Our 5-star reviewer's mind was put at rest: "I was a little worried about not instructing directly, but with the no-move, no-fee, competitive price and good service so far, Homeward have been great. I really can't fault them so far."

For more information on all our services, call Homeward Legal now on 0800 038 6699 or if you're ready to start your own conveyancing journey, get a conveyancing quote online now and get ready to receive your own 5-star service.

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