By Frances Traynor
14th March 2018
Wed 21 Feb 2018 by Frances Traynor
New-build homeowners could be offered a quicker route to have their builder resolve any issues with a new home, such as cracks or electrical issues.
An eight-week government consultation is asking people across England and Wales to share their experiences of dealing with builders and landlords (for tenants) to have problems with their homes resolved in order to introduce better standards of service in housing.
The aim is to introduce a streamlined complaints system that would resolve disputes more quickly and help homeowners and renters access compensation where it is owed.
At the moment, builders are responsible for fixing incomplete or shoddy work in new-build homes, but many buyers complain that they are left with long-term snagging issues that are not dealt with and that their disputes remain unresolved.
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Housing Secretary Sajid Javid said: "For too long, tenants and homeowners have navigated multiple complaints procedures to resolve disputes about everyday household repairs and maintenance.
"Fixing this housing crisis is about more than just building homes. It's ensuring people have the answers available when something goes wrong. Today's top-to-bottom review shows government is working hard to deliver a better and simpler system."
Housing currently has four different complaints bodies that deal with issues for homeowners and tenants. The current consultation will consider options for streamlining the system by:
It will also address three key areas in the current fragmented system:
The consultation is open to all homeowners and tenants, builders and landlords and is open until April 16.