Homeward Legal’s 5-star service keeps customers coming back for more


Homeward Legal’s 5-star service keeps customers coming back for more

Wed 14 Mar 2018 by Frances Traynor

Homeward Legal’s unrivalled customer service has garnered a flurry of five-star reviews from satisfied clients. In fact, some clients reckon we’re so good, they keep coming back to us.

Five-star reviewer Nigel was delighted to be remembered as a previous customer when he called. He wrote: “Very happy with the service provided by Mark and the fact that he remembered us from a previous time we used your company.”

There were kudos, too, from some who have never bought a home before. First-time buyer Leila awarded our service five stars, noting: “As a first-time buyer, I received excellent service from Homeward Legal.

“Charles, who I dealt with initially, was extremely professional and very informative. Thank you to Rachel from the customer services team who has been amazing dealing with my requests. My queries and requests were actioned promptly and efficiently. Highly recommended.”

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Quick process wins plaudits

The speed with which our expert team deal with instructions and queries also provoked a lot of positive responses.

Konstantinos wrote: “I was pleased that I received a personal call from Henry very quickly. He answered all my questions thoroughly and was very polite. So far everything has progressed as he told me and I am very satisfied.”

Dudley described a “very quick process to get a fixed-cost quotation – professional and courteous.” Andy wrote: “Perfect and very quick. Highly recommended!” And Nigel said: “Put me in touch with a solicitor without delay.”

Ieva agreed on the effectiveness of Homeward Legal’s service, saying: “Very efficient, transparent, great service. Joseph has been very helpful in putting me in touch with the corresponding solicitor.”

Helen also name-checked her advisor, writing: “Mark was very helpful and very pleasant to deal with on the phone. Highly recommend and look forward to similar level of service from allocated solicitors.”

There was more praise for Mark from Suzanne who told us: “I was extremely pleased with the service I received from Mark at Homeward Legal. He was professional yet personable, friendly and very clear at explaining the process to me.

“In fact, I told him that after two days of speaking with various solicitors for quotations that he made the most sense of anyone I had dealt with.”

Efficient, knowledgeable and friendly

Bret handed us five stars for his service, saying: “Very efficient, call back in literally minutes from a friendly, knowledgeable and experienced expert who could answer my questions straight away.”

Jack was another happy customer, writing: “Nice, welcoming and friendly staff. Explained exactly what I wanted to know in detail and was very helpful and understanding towards our needs.

“This made the decision to choose Homeward Legal very easy. Thank you.”

We understand that sometimes things don’t always go to plan, but quickly putting right any problems to the customer’s satisfaction is always our aim. Matthew told us of his positive experience: “I was disappointed to have been told slightly misleading information about when I would need to pay the search pack fees.

“But after I voiced this, I was immediately contacted and the situation was rectified. Great customer service, very pleased with the outcome.”

Start your own five-star experience with Homeward Legal today. Call now on 0800 038 6699 to find out how we can help with your sale, purchase, remortgage or equity transfer.