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One of the most common concerns about the conveyancing process is the length of time it can take.

Homeward Legal is sensitive to this issue and our solicitors are among the fastest and most proactive in the country.

We work hard to meet your preferred timescale. The conveyancing process does involve a number of parties, including lenders, buyers, sellers, managing agents and other solicitors. Any of the these parties has the potential to cause a delay. Homeward Legal solicitors work aim to reduce and prevent any such delays through proactive communication.

Although there are no guarantees when it comes to completion time frames, we do everything we can to move you faster. However there is much you can do to help speed up the process.

Tips for a faster property sale

• Complete all of the conveyancing forms as quickly as you possibly can
• Choose a solicitor who uses email as a primary method of communication
• Consider instructing a (No-Completion Protection) solicitor before you find a buyer
• Lay your hands on as many documents relating to warranties e.g. FENSA, planning permissions, building regulations, electrical certificates etc and give these to your solicitor ASAP

...and if the property is leasehold:

The most common delaying factor in completing on a leasehold property is the wait for the Management Information. Unfortunately freeholders and managing agents are not motivated to act quickly and it can take weeks or even months for them to provide the necessary information.

So the most important tip is to apply for management information as early as possible, even before you market the property.

Tips for a faster property purchase:

• Ensure you have any finance arranged as early as possible
• Ask you solicitor to apply for the fastest searches. Sometimes these will be personal searches and sometimes official searches

What we do to speed things up:

• Identify blockages in the chain and push to resolve issues
• Make sure our solicitors don't handle too many files so they have time for you
• Use email in preference to snail mail
• Give you the direct contact details of your solicitor so you can raise any issues directly
• Use state of the art technology to manage your case

To discuss your preferred completion date in more detail call us on 0800 038 6699

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Homeward Legal believe that the price you are quoted is the price you should pay when you move.

Many firms charge additional fees over and above what they quote.  Often these 'additional fees' are actually routine parts of the standard conveyancing process, and as such no such fee should be charged.

The following table gives example of the sort of additional fees some firms charge, all of which Homeward Legal include with your quote:

The following fees are included with Homeward Legal	Many solicitors will charge (Check their terms and conditions)
Stamp Duty Land Tax (SDLT) Fee	£100
Notice/Deed of Assignment   (does not include freeholder/Landlord disbursements if applic.)	£100
Exchanging contracts and completing the transaction within 5 days of each (Simultaneous exchange and completion)	£50 to £100
Fee for arranging / Dealing with Indemnity Insurance issues (does not include disbursement cost of insurance policy)	£150 to £50
Dealing with additional enquiries in relation to your property transaction	£150
Dealing with a Freehold Management Company  (not including freeholder/Landlord disbursements)	£100
Researching and setting up a Title Repair / Title Indemnity Policy   (does not include cost of policy premium)	£50
Providing copies of property searches	£30
Obtaining copy documents from third parties (not including disbursement cost of document)	£50
Professional Indemnity Contribution Fee	£100
Removal of a registered Caution or Restriction at the Land Registry	£95
Dealing with Apportionments on Leasehold transactions	£100
Dealing with Notices of Assignment on Leasehold Transactions   (does not include freeholder/Landlord disbursements if applic.)	£50
Obtaining leasehold management information on leasehold sale (does not include freeholder/landlord disbursements if applic.)	£50
Bank transfer (TT Fee) - We include one free in our fee!	£35 ea
Arranging / Dealing with Indemnity Insurance issues (does not include cost of insurance premium)	£150 to £50
New build property supplement on purchase transactions	£150 to £100
Third party ID checks	£75
Inward payment processing fee	£35
Fee for calculating service charge arrears (does not include actual service charges due)	£45
Data Protection Act 1998 - access to personal records	£30
Auction Supplements	£100
Preparation or approval of a Key Undertaking	£50

 

Please note that the fees outlined above are examples of how they are commonly described.  Individual firms descriptions of these fees may vary.

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Cancellation Policy

If you instruct your solicitor online or without a prior face to face meeting, you can cancel within 14 calendar days and receive a full refund of any money you have paid your solicitor in respect of fees where no legal work has been carried out. Any money paid for third party costs and incurred by the solicitor on your behalf, e.g. searches, will not be refunded.

 

Once you instruct, your allocated solicitor will call you as soon as possible, explain the next steps in the process and send you a client care pack.

 

If your solicitor commences the legal work within the  14-day period you can cancel the service and your initial payment on account will not be refunded but will be transferred to your next conveyancing transaction with the same solicitor (e.g. when you purchase a different property).

 

To cancel your instruction, please contact [email protected] or call 0800 038 6699 between 9am and 6pm Monday to Friday.

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Privacy Policy

Fitzalan Partners is committed to protecting your personal information. When you use our sites and services we want you to be confident that your personal information is safe and secure with us. This Privacy Policy explains the following:

• how we collect your personal information;
• what personal information we collect;
• how we use your personal information;
• who we share your personal information with; and
• your rights under General Data Protection Regulation.

WHO WE ARE

We are Fitzalan Partners Limited (company number 07314708), and our registered address is 1430 Montagu Court, Kettering Parkway, Kettering, NN15 6XR (referred to as "we" or "us" or "our"). We are registered as a data controller with the Information Commissioner’s Office with registration number Z2607836 for the purpose of the Data Protection Act 1998 (the "Act"). Our Data Protection Officer can be contacted at [email protected] This policy (together with our terms and conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. A reference to "you" or "your" is a reference to a user of our site and/or our services.

HOW WE COLLECT INFORMATION ABOUT YOU

We may obtain personal information from you through our websites.

If you request a call back or if you call us directly will store the information you give us. All calls to our contact centre are recorded for training and regulatory purposes.

WHAT PERSONAL INFORMATION DO WE COLLECT

Information about you and your property enquiry

The information we collect may include your name, address, contact details (such as email address and phone number) and any other information relevant to your property enquiry.

Website Cookies

A cookie is a very small text file placed on your computer or device. Cookies help us to:

• understand browsing habits on our sites;
• understand the number of visitors to our sites and the pages visited;
• Temporarily store users responses to interactive forms on our website, such as "Contact us";
• who we share your personal information with; and
• Recall users information when they return our site. This is necessary to provide certain services.

We do not store any personal information in cookies others could read and understand, and we do not track your browsing activity after you have left the website.

• Temporary "session cookies" which are deleted when you close your web browser.;
• "Persistent cookies" which store your personal preferences to make subsequent visits easier and faster, and to remember responses given during earlier visits. These are stored on your computer until you delete them, or they expire.

Homeward Legal uses Hotjar. Hotjar enabled sites use cookies to collect non-personal information including standard internet log information and details of your behavioural patterns upon visiting a Hotjar enabled site. This is done to enable the operators of a Hotjar enabled site to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to help us improve your experience on our website.

Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies, before accessing any Hotjar enabled site. Please note that by doing so, some features of certain Hotjar enabled sites may become unavailable. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

HOW WE USE YOUR PERSONAL INFORMATION

We use your information:

• to provide you with the information, products and services that you request from us;
• when you consent to us doing so, to pass on or make available your enquiries to our panel solicitors and/or surveyors to help them communicate with you directly and to provide their service to you;
• to allow you to participate in the interactive services available on our site or to participate in surveys or marketing campaigns via our site, email or telephone;
• to contact you via third party review sites for your views on our services;
• to contact you to notify you occasionally about important changes to our terms and conditions or this policy or developments to our site or our services; and
• to deliver relevant advertising to you whilst you are on our site.

Marketing and communication.

Sometimes we may use your personal information to provide marketing messages to you or allow us to communicate with you to check on the progress of your property transaction. We will always seek your consent before doing so and you can opt out of marketing and other communications at any time by contacting us on the details under the “Contact us” section of this policy. We may use your information:

• to provide direct marketing advertisements and communications to you via email, text, post or telephone or via our panel solicitors and/or surveyors;
• to contact you to request your feedback on us and our panel solicitors and/or surveyors; and
• to monitor the effectiveness of our direct marketing communications and your responses to it.

WHO HAS ACCESS TO YOUR PERSONAL INFORMATION

Only if you have provided the necessary consent, we will share your personal information with:

• our panel solicitor and/or surveyor firms so they can provide services to you where applicable.
• analytics and search engine providers that assist us in the improvement and optimisation of our site and to ensure that it is user-friendly and performing correctly.

STORING YOUR INFORMATION

Where we store your personal information

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or contractors. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

Securing your personal information.

Your personal data’s security is very important to us. This is why, where it’s appropriate, our sites use HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

How long do we store your personal information

Personal Information - Retention Period

Call recordings - 6 months

Where we did not introduce you to a solicitor and/or surveyor: your name, email address, telephone number, property address (except postcode stem) - 2.5 years

Where we introduced you to a solicitor and/or surveyor: your name, email address, telephone number, property address (except postcode stem) - 7 years

Name of solicitor and/or surveyor firm acting for you - 7 years

YOUR RIGHTS

In accordance with the General Data Protection Regulation you have the following rights in relation to your personal data:

The right access:

You can request copies of information held about you.

Right to correct:

You have the right to have your personal information rectified if it is inaccurate or incomplete;

Right to erase:

You have the right to request that we delete or remove your personal information from our systems;

Right to restrict our use of your information:

You have the right to ‘block’ us from using your personal information or limit the way in which we can use it;

Right to data portability:

You have the right to request that we move, copy or transfer your personal information;

Right to object:

You have the right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics.

Exercising your rights:

You can exercise your rights at any time by contacting us at Homeward Legal, 95 Chancery Lane, London, WC2A 1DT or email us at [email protected]

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to this policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT US

Questions, comments and requests regarding this policy are welcomed and should be addressed to 95 Chancery Lane, London, WC2A 1DT or emailed to [email protected]