By Frances Traynor
11th December 2017
Written by Lorraine Imhoff
Homeward Legal was founded on the principle of offering the highest possible levels of legal service to home buyers and sellers.
In practice, it can be difficult to define precise service levels. The following standards form part of the commercial agreement between Homeward Legal and its solicitor partners. Solicitors are expected to meet or exceed the standards set out below:
If a Client makes a complaint direct to Homeward Legal, Homeward Legal will:
(for the full Homeward Legal Data Protection Policy please see here)
Where the Solicitor receives personal data (as defined by the Data Protection Act 1998 (The Act)) from the Introducer, the Solicitor shall ensure that it fully complies with the provisions of the Act and only uses the data to fulfil its obligations under the contract.
It is the responsibility of the Solicitor to ensure they seek authority from the Client to use their data during the Transaction
The Solicitor shall indemnify the Introducer for any breach of the Act which renders the latter liable for any costs, claims or expenses.
It is preferred that the Solicitor is able to act for all Mortgage Lenders; however, it is accepted that this may be a hard condition for some ‘Solicitors’ to fulfil with membership of certain Mortgage Lender panels being difficult to obtain. In the event that a Solicitor is unable to act for a specific Mortgage Lender it is imperative that the transaction is still able to proceed to completion without inconvenience to the Client. Solicitors are therefore entitled to instruct another solicitor to act for the Mortgage Lender who is on the Mortgage Lender’s panel. The Solicitor will be required to notify the Introducer of any Mortgage Lenders whose panel the Solicitor is on. The Solicitor may not charge any additional fees to the Client where it has been necessary to instruct another solicitor to act on behalf of the lender.